14-day returns
Most products can be returned within 14 days of delivery if they are unused, complete and in their original packaging.
How to start a return
Go to My account → My orders, or contact us with your order number. We arrange a free doorstep pickup within 48 hours.
Refunds
Once we receive and inspect the item, refunds are issued to the original payment method within 5 business days. Cash on delivery orders are refunded by bank transfer.
Non-returnable items
Opened software, gift cards, and personal-use items such as earbuds are not returnable unless faulty.
Faulty items
If an item arrives damaged or faulty, contact us within 48 hours and we will replace it at no cost.
Questions about this policy? Email support@nexatech.ae or contact us.